Contact Us

Need help with a product, order, shipment, return, or refund?

The Comubing Customer Support Team is here to assist with questions before and after your purchase.

For customer service inquiries, please contact:

Email: [email protected]

HOW WE CAN HELP

You can contact us for assistance with:

  • Product information

  • Order status

  • Shipping and tracking

  • Address corrections

  • Delivery issues

  • Returns and exchanges

  • Refund questions

  • Damaged or incorrect items

  • General store policies

To help us review your request more efficiently, please provide as much relevant information as possible.

WHAT TO INCLUDE IN YOUR MESSAGE

For order-related inquiries, we recommend including:

  • Full name

  • Order number

  • Email address used during checkout

  • Telephone number, where relevant

  • Country or region

  • A clear explanation of your question or issue

For damaged, defective, missing, or incorrect products, please also include clear photos or videos where possible.

Providing complete information at the beginning may help reduce unnecessary back-and-forth communication.

PLEASE PROTECT YOUR PERSONAL INFORMATION

For your security, please do not send highly sensitive payment or account information through ordinary email.

Do not include:

  • Full credit or debit card numbers

  • CVV security codes

  • Online banking passwords

  • Account passwords

  • Other unnecessary confidential financial information

Our support team does not need your complete card details to locate or review a normal order.

CUSTOMER SUPPORT HOURS

Our regular customer service hours are:

Monday–Friday: 9:00 AM–5:00 PM
Saturday: 10:00 AM–6:00 PM
Sunday: Closed

Support availability may vary on public holidays.

RESPONSE TIMES

We aim to respond to customer inquiries within approximately 48 hours.

During weekends, public holidays, promotional periods, or unusually high message volumes, responses may take slightly longer.

Sending multiple messages about the same issue may not result in a faster response, so we recommend keeping all relevant information in one email whenever possible.

QUICK HELP

When should I expect my order?

Most orders require approximately:

Processing: 3–7 business days
Estimated shipping: 14–30 business days after dispatch

Actual delivery times may vary depending on destination, customs clearance, local carrier operations, public holidays, weather, and other transportation conditions.

Once tracking becomes available, you can use it to follow the progress of your shipment.

How do I track my package?

After your order has been shipped, tracking information will normally be sent to the email address used during checkout.

Please allow approximately 24–72 hours after dispatch for the first tracking update to appear.

If your tracking has not updated for an unusually long period, contact us at [email protected] with your order number and tracking information.

Can I return an item?

Eligible products may be returned within 30 calendar days of delivery, subject to the requirements of our Return & Refund Policy.

Before sending anything back, please contact our customer service team for the appropriate return instructions and return address.

Unauthorized returns may be delayed or sent to the wrong location.

How long does a return take?

After your returned product reaches the designated return location, it will be inspected.

Eligible returns or exchanges are generally reviewed within approximately 14 days after receipt.

Additional time may be required for your bank or payment provider to post an approved refund to your account.

Please refer to our Return & Refund Policy for complete details.

I RECEIVED THE WRONG OR DAMAGED PRODUCT

If your order arrives damaged, defective, incomplete, or incorrect, please contact us and provide:

  • Order number

  • Description of the problem

  • Photos of the product

  • Photos of the packaging

  • Shipping label, where available

We will review the information and provide the appropriate next steps.

I NEED TO CHANGE MY ORDER

If you notice an error after placing an order, contact us as soon as possible.

We may be able to assist before the order enters fulfillment or shipment.

Once a package has already been dispatched, changes to the products, quantity, or shipping address may no longer be possible.

GET IN TOUCH WITH COMUBING

For questions that are not answered in our store policies or help information, please contact:

Comubing Customer Support
Email: [email protected]

For faster assistance with an existing purchase, include your order number and the email address used during checkout.

Comubing — Straightforward support from order to delivery.

Get in touch