Return & Refund Policy

At Comubing, we want customers to feel comfortable when shopping with us. If an item does not meet your expectations, you may be eligible to request a return, exchange, or refund under the conditions described below.

Please read this policy carefully before sending any product back to us.

1. RETURN ELIGIBILITY

You may request a return within 30 calendar days of your purchase date.

To qualify for a return, the item should generally be:

  • In the same condition in which it was received

  • Unused, unless the issue relates to a defect discovered during reasonable inspection

  • Undamaged by the customer

  • Complete with all original parts and accessories

  • Returned with its original packaging where reasonably possible

  • Accompanied by valid proof of purchase

Items that do not meet these conditions may not qualify for a full refund.

Before returning any product, you must contact our customer service team for return instructions.

2. HOW TO START A RETURN

Please do not send a product back without first contacting us.

To request a return, email:

[email protected]

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photos or videos if the product is damaged, defective, incomplete, or incorrect

  • Any other information that may help us review the request

After your request has been reviewed, our customer service team will provide the appropriate return instructions and, where applicable, the designated return address.

Please securely package the item before sending it back.

We recommend using a trackable shipping method where possible.

3. RETURN SHIPPING COSTS

Responsibility for return shipping depends on the reason for the return.

When Comubing Is Responsible

If the return is required because of an error attributable to us, reasonable return shipping costs may be covered by Comubing.

Examples may include:

  • Incorrect product received

  • Product arrived damaged

  • Product arrived defective

  • Order arrived incomplete

  • Wrong size, model, or variation sent by us

Please contact us before arranging the return so we can review the issue and provide the appropriate instructions.

When the Customer Is Responsible

If the product is being returned for reasons not caused by Comubing, the customer is generally responsible for the return shipping cost.

Examples may include:

  • Change of mind

  • Product no longer wanted

  • Incorrect product or variation ordered by the customer

  • Personal preference

  • Other non-defect-related reasons

Where permitted, applicable return shipping costs may be deducted from the refund amount if they are paid or arranged on your behalf.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us verify the issue, we may request:

  • Clear photos of the product

  • Photos of the shipping package

  • Photos of the shipping label

  • A short video showing the defect, where relevant

  • Your order number

  • A brief description of the issue

Depending on the circumstances, we may offer an appropriate resolution such as:

  • Replacement

  • Exchange

  • Partial refund

  • Full refund

Please do not dispose of the product or packaging before your request has been reviewed.

5. ORDER PROCESSING

Most orders are prepared for shipment within approximately:

1–3 business days

Processing may include payment verification, product preparation, inspection, packing, and transfer to the shipping provider.

Processing times may occasionally be longer during periods of high demand, public holidays, inventory issues, or other operational disruptions.

6. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at:

[email protected]

An order may generally be cancelled as long as it has not yet been shipped.

There is no separate fixed cancellation window before shipment. However, because orders may enter fulfillment quickly, we recommend submitting your cancellation request immediately after deciding to cancel.

Once an order has already been shipped, cancellation is no longer possible.

If you no longer want the item after it has shipped, you may need to wait until delivery and then request a return under this policy.

Submitting a cancellation request does not guarantee cancellation if the order has already entered the shipping process before the request is reviewed.

7. RETURN INSPECTION

Once your returned package reaches the designated return location, the item will be inspected.

During the inspection, we may verify:

  • Product condition

  • Whether all parts and accessories are included

  • Whether the returned product matches the original order

  • The reason for return

  • Whether the return meets the requirements of this policy

Please allow up to 30 days from receipt of the returned item for the return or exchange review to be completed.

We will notify you once your return has been processed.

8. REFUNDS

If your return is approved, the eligible refund will normally be issued to the original payment method.

Depending on the circumstances, deductions may apply for:

  • Customer-responsible return shipping

  • Missing items or accessories

  • Product damage caused after delivery

  • Other costs permitted under this policy and applicable law

Once a refund has been submitted by us, it may take additional time to appear in your account.

Depending on your credit card company, bank, or payment provider, refunds may take approximately 1–2 billing cycles to appear on your statement.

These additional processing times are controlled by the relevant financial institution and are outside Comubing's direct control.

9. EXCHANGES

Eligible products may also be exchanged where appropriate.

Exchange availability may depend on:

  • Product availability

  • Reason for exchange

  • Condition of the returned item

  • Destination

  • Applicable shipping costs

If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.

Please contact us before returning anything for exchange.

10. NON-RETURNABLE PRODUCTS

Certain types of products are not eligible for return or exchange unless required by applicable law or unless they arrive defective, damaged, or incorrect.

Non-returnable items may include:

  • Perishable goods

  • Intimate or personal-use products where return is restricted for hygiene reasons

  • Gift cards

  • Personalized or custom-made products

  • Digital products or downloadable content

Additional product-specific exclusions may be stated on the relevant product page.

If you are unsure whether a product can be returned, please contact us before sending it back.

11. ITEMS RETURNED WITHOUT AUTHORIZATION

Products returned without first contacting Comubing may not be accepted or may experience significant processing delays.

We therefore strongly recommend obtaining return instructions before shipping any item.

Comubing is not responsible for products sent to an incorrect or unauthorized return address.

12. PROOF OF RETURN

Customers who arrange their own return shipment should retain:

  • Shipping receipt

  • Tracking number

  • Carrier information

  • Proof of delivery

Until the return has been received by the designated return location, we recommend keeping all return shipping documentation.

If a returned package cannot be located and no proof of shipment is available, we may be unable to verify the return.

13. ORIGINAL SHIPPING FEES

Original shipping charges are generally non-refundable for returns based on change of mind or other reasons not caused by Comubing.

If the return results from an error attributable to us, such as an incorrect, defective, or damaged product, applicable original shipping charges may be refunded where appropriate.

Any mandatory consumer rights under applicable law will continue to apply.

14. REFUNDS FOR DAMAGED OR INCORRECT ORDERS

In some situations involving a clearly damaged, defective, or incorrect item, we may determine that a physical return is not required.

Whether a return is necessary will be decided after reviewing the information and evidence provided.

Please do not assume that an item can be discarded until our customer service team confirms the next steps.

15. CUSTOMER RESPONSIBILITY

Customers are responsible for ensuring that returned items are properly packaged and sent according to the return instructions provided.

Comubing may not be responsible for damage or loss caused by:

  • Poor return packaging

  • Use of an incorrect return address

  • Untracked return shipping

  • Failure to follow the provided return instructions

We recommend using appropriate protective packaging and a trackable shipping method.

16. CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to remove or restrict any mandatory rights you may have under applicable consumer protection law.

Customers in certain jurisdictions may have additional statutory rights regarding cancellations, returns, defective goods, or refunds.

Where local law provides greater protection than this policy, the applicable legal requirements will take precedence.

17. POLICY CHANGES

Comubing may update this Return & Refund Policy when necessary to reflect changes in our products, operations, return procedures, or applicable requirements.

The latest version will be published on our website and will apply from its stated effective date.

18. CONTACT US

If you have questions about a return, exchange, cancellation, defective product, or refund, please contact the Comubing Customer Support Team.

Email: [email protected]

When contacting us about an existing purchase, please include your order number so we can review your request more efficiently.

Comubing Customer Support
We're here to help make the return and refund process as clear and straightforward as possible.