Shipping Policy

At Comubing, we want every order to arrive safely and with as little uncertainty as possible. This Shipping Policy explains how orders are prepared, shipped, tracked, and delivered, as well as what to do if a shipment is delayed, damaged, returned, or cannot be located.

By placing an order through our website, you acknowledge the shipping terms described below.

1. ORDER PREPARATION

Once your payment has been successfully authorized, your order will enter our fulfillment process.

Most orders require approximately:

Order Processing: 3–7 business days

During this period, we may verify the order, inspect the products, prepare the package, and arrange shipment with the appropriate logistics provider.

Business days do not include weekends or public holidays.

Orders submitted during weekends or holidays will normally begin processing on the following business day.

Processing may occasionally take longer during major promotions, periods of unusually high demand, temporary inventory shortages, or other operational disruptions. When a substantial delay affects your order, we will make reasonable efforts to contact you.

2. ESTIMATED DELIVERY TIME

After your order has been shipped, standard international delivery generally takes:

Estimated Transit Time: 14–30 business days

The total time required to receive an order consists of both processing time and shipping time.

Delivery estimates are provided for reference and are not guaranteed arrival dates. Actual transit times may vary depending on:

  • Destination country or region

  • Customs clearance

  • Local postal or courier operations

  • Weather conditions

  • Public holidays

  • Peak shopping periods

  • Remote delivery areas

  • Transportation interruptions

  • Events outside the reasonable control of Comubing

We appreciate your understanding when delays are caused by carriers, customs authorities, or other third parties.

3. SHIPPING PARTNERS

Depending on your delivery destination, package size, and available shipping routes, your order may be transported by one or more international logistics providers.

Our shipping network may include carriers such as:

  • 4PX

  • YunExpress

  • WanB Express

  • UBI

A local postal service or regional delivery company may complete the final stage of delivery after your package reaches the destination country.

The carrier assigned to an order may vary and cannot always be selected by the customer.

4. SHIPPING COSTS

Free Standard Shipping

Orders with a qualifying merchandise subtotal of $39.99 USD or more are eligible for free standard shipping.

Orders Under $39.99 USD

For orders below the free-shipping threshold, applicable shipping charges will be calculated according to factors such as:

  • Destination

  • Package weight

  • Package dimensions

  • Shipping method

The final shipping charge will be displayed during checkout before you complete payment.

Where faster or upgraded delivery services are available, additional fees may apply.

Unless otherwise required by applicable law, shipping charges are generally non-refundable when an order has already been shipped. Exceptions may apply when the shipping issue results from an error on our part.

5. COUNTRIES WE SHIP TO

Comubing offers international shipping to customers in many countries and regions worldwide.

Shipping availability may depend on local carrier service, import restrictions, delivery accessibility, and other destination-specific requirements.

In certain circumstances, we may be unable to deliver to a particular address or region. If we cannot reasonably fulfill your order, we will contact you regarding the available options.

6. CUSTOMS, DUTIES, AND IMPORT FEES

International shipments may be inspected by customs authorities in the destination country.

Depending on local laws, customers may be required to pay:

  • Import duties

  • Customs charges

  • Local taxes

  • Brokerage charges

  • Clearance fees

  • Other government-imposed fees

Unless specifically stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Comubing does not determine or control customs charges imposed by local authorities.

Customers are responsible for ensuring that products ordered from our website may legally be imported into their country or region.

7. TRACKING YOUR SHIPMENT

After your package leaves our fulfillment facility, a shipping confirmation may be sent to the email address provided during checkout.

Where tracking is available, the confirmation will include a tracking number or tracking link.

Please note that tracking information does not always appear immediately.

After receiving your shipping confirmation, allow approximately 24–72 hours for the carrier's system to register and display the first tracking update.

It is also normal for international shipments to go several days without a new tracking scan while they are moving between logistics facilities or countries.

If there has been no meaningful tracking update for an unusually long period, please contact our customer support team at [email protected] so we can assist you.

8. DELIVERY INFORMATION

Customers are responsible for entering complete and accurate shipping information during checkout.

Before submitting an order, please carefully check:

  • Recipient's full name

  • Telephone number

  • Street address

  • Apartment, suite, or unit number

  • City

  • State, province, or region

  • ZIP or postal code

  • Country

Incomplete or incorrect information may cause delivery delays, failed delivery attempts, or returned packages.

If you discover an address mistake after placing your order, please contact us immediately at [email protected].

We will make reasonable efforts to update the information when possible, but address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to a shipping carrier.

Comubing is not responsible for losses or delays resulting from incorrect or incomplete delivery details provided by the customer.

9. FAILED DELIVERY ATTEMPTS

A carrier may be unable to complete delivery for reasons including:

  • Incorrect or incomplete address

  • Invalid recipient information

  • Recipient unavailable

  • Multiple unsuccessful delivery attempts

  • Package not collected from a pickup location

  • Delivery refused by the recipient

Customers should monitor tracking information and respond promptly to any delivery instructions provided by the carrier.

If a shipment is returned because delivery could not be completed, additional charges may apply if the customer requests reshipment.

10. PACKAGES RETURNED TO SENDER

A shipment may be returned to us or to one of our logistics partners when delivery cannot be successfully completed.

Examples include:

  • Incorrect shipping information

  • Unclaimed packages

  • Failed delivery attempts

  • Recipient refusal

  • Local carrier restrictions

  • Customs-related delivery failure

If you would like a returned order shipped again, you may be required to cover the additional delivery costs.

If a refund is requested instead, eligible logistics costs—including original shipping charges, return shipping costs, or other carrier fees—may be deducted where permitted by applicable law.

We recommend contacting us at [email protected] as soon as you become aware of a delivery problem so we can review the situation before the package is returned.

11. SHIPPING DELAYS

Although we work to keep shipments moving within the estimated delivery period, circumstances outside our direct control can cause delays.

These circumstances may include:

  • Customs inspections

  • Severe weather

  • Natural disasters

  • Public holidays

  • Peak-season shipping congestion

  • Carrier network interruptions

  • Transportation restrictions

  • Remote delivery areas

  • Government actions

  • Other unforeseen logistics events

When information is available to us, we will make reasonable efforts to help you understand the current status of your shipment.

A temporary delay does not automatically mean that a package has been lost.

12. DAMAGED ORDERS

We recommend inspecting your shipment shortly after delivery.

If your package or product arrives damaged, please contact us within 48 hours of delivery at [email protected].

To help us review the issue efficiently, please provide:

  • Your order number

  • Clear photographs of the shipping package

  • Clear photographs of the damaged item

  • Your tracking number

  • A brief explanation of what happened

Please keep the original packaging until the issue has been reviewed.

After evaluating the available information, we may provide an appropriate resolution, which may include a replacement, partial refund, or full refund depending on the circumstances and applicable policies.

13. MISSING ITEMS

If your package arrives but one or more products are missing, please contact us within 48 hours of delivery.

Please include:

  • Order number

  • Description of the missing item

  • Photos of the package received

  • Photos of the products inside the package

  • Shipping label, where possible

Please note that larger orders may occasionally be divided into multiple shipments.

Before reporting an item as missing, check your shipping confirmation or tracking information to determine whether another package is still in transit.

14. PACKAGES THAT CANNOT BE LOCATED

If tracking indicates that your shipment is still in transit but there has been no movement for an extended period, contact us at [email protected] and we will assist with reviewing the available tracking information.

If tracking shows Delivered but you have not found the package, we recommend first:

  • Checking around the delivery location

  • Asking other household members

  • Checking with neighbors

  • Looking in mailrooms, reception areas, parcel lockers, or other designated delivery areas

  • Contacting the local carrier

If the package still cannot be located, contact our support team with your order number and tracking information.

We will review the circumstances and assist with the next appropriate steps.

15. MULTIPLE-PACKAGE ORDERS

Some orders may be shipped in separate packages due to product availability, warehouse location, package size, or logistics routing.

If this occurs, different packages may:

  • Have separate tracking numbers

  • Arrive on different days

  • Be handled by different carriers

Receiving only part of an order does not necessarily mean that the remaining products are missing.

16. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at [email protected].

We will try to accommodate your request when possible.

However, once an order has already entered fulfillment or has been handed over to a logistics provider, we may no longer be able to:

  • Cancel the shipment

  • Change the delivery address

  • Modify the products

  • Change the shipping method

If the order has already shipped, our Return and Refund Policy may apply instead.

17. EU AND UK CONSUMER RIGHTS

Customers located in the European Union or United Kingdom may have additional rights under applicable consumer protection laws.

Nothing in this Shipping Policy is intended to exclude, restrict, or replace rights that cannot legally be limited by contract.

Where applicable law establishes mandatory delivery obligations or remedies for delayed or undelivered goods, those statutory requirements will continue to apply.

Additional information may also be available in our Terms and Conditions and Return and Refund Policy.

18. RETURNS AND REFUNDS

Shipping issues and product returns are handled under different procedures.

If you wish to return a product, cancel an eligible purchase after delivery, or request a refund for reasons unrelated to transportation damage or loss, please refer to the Comubing Return and Refund Policy.

Eligibility, return time limits, product condition requirements, and refund procedures are explained there.

19. POLICY UPDATES

Comubing may revise this Shipping Policy from time to time to reflect changes in:

  • Shipping services

  • Logistics providers

  • Business operations

  • Legal requirements

  • Customer service procedures

The most current version will be published on our website.

Any revised policy becomes effective from the date it is posted unless another effective date is specifically stated.

20. CONTACT COMUBING

If you have questions regarding your order, shipping status, tracking information, delivery issue, or this Shipping Policy, please contact us.

Comubing Customer Support
Email: [email protected]

When contacting us about an existing order, please include your order number and any relevant tracking information so our customer service team can assist you more efficiently.

We will make reasonable efforts to respond to customer inquiries as promptly as possible.